Lidco Hemodynamic Monitoring
UX & product design, illustration & video animation
June 2017 – February 2021
LiDCO approached me to help redesign their hospital bedside hemodynamic monitor software. This software is used daily by hundreds of nurses on LiDCO’s custom touchscreen hemodynamic monitor devices.
The goal was to identify any usability issues and determine the features for the next iteration of their software. I also designed from the ground up, a new visual dashboard which would be running on screens in idle mode, displaying real time stats and analysis of patients connected to it. This allowed nurses to quickly check on a patient’s vital signs and compare these data points to identify what is causing the issues.
“Michael is a very talented designer and a great person to work with. He’s always positive and his creative work ranging from illustrations to animations and web interactions have realised the approachable brand identity I had envisioned for LiDCO. I have no doubts Michael and I will stay in close contact for future collaborations and I would recommend his work to any new clients wanting to take their brand to a new level!”
I joined LiDCO as a senior UX and design consultant, working closely with the CEO, Head of Development and external developers. My role was to lead the UX and UI across the software, as well as producing supporting design materials for the business.
Some key achievements include:
- Decreasing the time it takes for nurses to set up patients. Previously the software was designed with too many acronyms and wasn’t visually led. This made it tricky for nurses to set up patients.
- Usability was improved across the platform. A full UX audit was performed, and throughout the process usability was tested with direct feedback on how the staff used it to identify immediate areas to improve.
- A design system and kit was established. This helped the developers and engineering team understand why we chose to implement certain features and processes over others.
Understanding the problem
Before LiDCO approached me, a section of the software already existed but research was needed to understand user goals and needs, as well as uncovering pain points preventing nurses from inputting the data correctly and promptly. An audit was conducted to delve deeper into the user journey.
My audit included:
- Understanding the constraints and uncovering roadblocks with the existing user journey.
- Identifying user types and objective.
- Streamlining the information architecture.
Wireframing the solution
Over the course of two months, multiple workshops were conducted to discuss functionality further and build on the initial audit with additional research.
Based on the problems identified, I worked towards addressing these pains by coming up with solutions:
- Reducing the steps on adding a patient, changing the interface so it is visually led.
- Generating different states the software needs, factoring in edge case scenarios, what happens when different equipment is disconnected, or connected and how this feeds back to the user.
- Creating prompts giving options on how to input data without the nurse having to look up the conversions for things such as height or temperature.
- Providing relevant error messages when hardware might be disconnected, all of which are conducive to the fast patient setup required by the software.
Developing the designs
I created my high fidelity mockups in Photoshop and worked closely with the development team providing a detailed technical handover document so they could inspect the files. I then conducted a UX review of the finished build to ensure it was aligned with the designs before it went live.
I was also tasked with creating some animated video explainers for Lidco, given my background in illustration and animation. 3 videos were created in total, each providing an overview of the Lidco business for different audiences. The videos were shown at international trade events in America, and also on their websites and social media channels. Some excerpts of the animations in the videos were used in a simpler form on the website individually also.